Answers to the questions customers ask most often.

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) through our secure payment gateway. PayPal is also available at checkout. All transactions are encrypted with 256-bit SSL security.

If your order has not yet been dispatched, we can usually make changes or cancel it. Please contact us via WhatsApp or email within 2 hours of placing your order. Once a package has been handed to the carrier, modifications are no longer possible.

Absolutely. Our website uses industry-standard SSL encryption to protect your personal and payment information. We never store your full credit card details on our servers.

Orders are typically dispatched within 1-2 business days. Standard shipping to the US takes 7-15 business days. Express shipping (5-8 business days) is available at checkout for an additional fee. International orders may take 10-20 business days depending on your location.

Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by destination. You can see the exact shipping cost at checkout before completing your purchase. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the buyer.

Once your order ships, you will receive a confirmation email with a tracking number. Tracking typically becomes active within 24-48 hours after the parcel is scanned by the carrier. You can also visit our Track Your Order page at any time.

Yes! We offer free standard shipping on all orders over USD. This applies to US destinations. International free shipping thresholds may vary.

We offer a 30-day return policy on unused, unopened items in their original packaging. To initiate a return, please contact our support team via WhatsApp or email with your order number. We will provide a return shipping label and process your refund within 5-7 business days after receiving the returned item.

We are sorry if that happens! Please contact us within 48 hours of receiving your order with photos of the damage. We will arrange a free replacement or full refund — no need to return the damaged product.

Each product page includes detailed sizing information and breed-specific recommendations. For harnesses, measure your dog's chest girth (the widest part of the ribcage) and neck girth. If you are between sizes, we recommend going one size up. Still not sure? Send us a WhatsApp message with your pet's breed, weight, and measurements.

Most of our products are suitable for puppies (12 weeks+) and kittens (8 weeks+). Each product page specifies the recommended age range. For very young animals, always supervise play sessions with toys and check sizing carefully for harnesses and beds.

We are available through multiple channels: WhatsApp (fastest response) — click the WhatsApp button on any page; Email: support@wagbrio.com (response within 24 hours); or visit our Contact Us page. Our support hours are Monday through Saturday, 9:00 AM to 6:00 PM (EST).